Keeping customers happy with reliable white label deliveries

Plan B Creative is a successful brand agency based in Birmingham’s Jewellery Quarter. With clients all over the UK they have developed a strong working relationship with us at Precision to ensure their customer demands are always met. We deliver products direct to many of their nationwide clients, and they know they can rely on us to deliver when we say we will.

Plan B Creative offer a broad service starting with initial design through to final production. Modern marketing demands sharper, more invasive techniques, whether print based, through online channels or hand-held devices. They aim to make the transitions seamless, matching whatever technology demands with meticulous attention to detail, fine creativity, a healthy respect for deadlines and realistic costs.

Plan B Creative is renowned for premium graphic design so it is essential that the print output does their work justice. From roller banners to poster prints, Plan{b} needed to be confident that what their clients received was up to the required standard. Many of their orders are sent direct to clients so they don’t have the ability to check the output of orders being white labelled to their customers. For this reason, they need complete confidence in the printers that are delivering to their clients.

Plan B Creative used to use various printers to outsource their print, but the service levels were inconsistent and they were often left having to explain missed deliveries to customers and variable print quality. They would sometimes struggle to get proof of deliveries from previous suppliers and spent a lot of time chasing up delivery info.

Since working with Precision, they have not had to worry about any of this. They can rely on consistent, high-quality print that is delivered in the required time frame at a reasonable price. They have access to tracking info on every order they place.

If they need something delivered locally we offer a same-day service to help them achieve quick turnaround when their clients are working to a tight deadline. They know dealing with a reliable and trustworthy company like us gives them peace of mind.

“We have worked with Dave and the Precision Imaging Team for a few years now and have always experienced an efficient and responsive service. They work alongside our clients to ascertain their needs, lead times and go the extra mile to deliver the products to spec and on time. We would certainly recommend them to any business who need a reliable reputable firm to fulfil their printing needs.”

Jason Boden MD Plan B Creative.

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